TERMS CONDITIONS | Innate Health

INNATE HEALTH INFORMATION FORM (CONFIDENTIAL)

Informed Consent to Nutritional Therapy with Lily Lee (Dip CNM), T/A Innate Health.

Nutritional Therapy is practiced by non-medical professionals and is complimentary to other regulated forms of healthcare in England. Consultations with a nutritional therapist include taking a detailed case history, performing a physical exam if appropriate, creating and providing a personalised nutritional plan, lifestyle advice, supplement recommendations, functional testing, and following up on results and progression of your health. Nutritional therapy employs a range of therapeutic techniques including dietary and lifestyle advice, supplement recommendations and functional testing. While the best course of action is continually sought for the patient there always exists the possibility of side effects, adverse reactions or inefficacy of treatment. Innate Health holds your safety and well-being as her top priority in the management of your case and welcomes all questions or concerns you may have.

When engaging in services from Innate Health you acknowledge that:

1. Innate Health has in no way suggested that you being under her care should prevent you from seeking treatment from any other healthcare practitioner.

2. It is your responsibility to inform your GP of any health concerns you have and of the naturopathic nutrition protocol you will be following.

3. Innate Health may refer you to your GP for further tests or investigations if deemed necessary based on presenting symptoms and consultation findings.

4. You will inform Innate Health of all medical conditions you have been diagnosed with, symptoms you are experiencing, medications (prescription or over the counter) and herbal medicines you are taking/have taken in the past as this may affect the naturopathic nutritional programme.

You will also inform them of any new medical conditions or symptoms or medications should they arise.

5. You will inform Innate Health if you are pregnant or breastfeeding. You will immediately inform them should you become, or plan to become pregnant or if you begin, or plan to begin to breastfeed.

6. Naturopathic nutritional advice is tailored towards presenting symptoms and health concerns.

7. You will inform Innate Health if you do not understand any given part of the recommendations given to you or if you are uncomfortable with any aspect of their care.

8. Innate Health will strive to deliver the safest and most effective interventions for your case, however there is still the possibility that side effects or adverse reactions might occur, or that therapeutic benefit may not be achieved.

9. In the event of any adverse reactions experienced as a result of treatment you will discontinue treatment and urgently inform Innate Health.

10. Your naturopathic nutritional plan will have a specified time frame and you should not continue with recommendations outside of this unless agreed with Innate Health. This is to avoid adverse reactions.

11. All of the information you provide to Lily Lee is protected by General Data Protection Regulations and is confidential unless disclosure is required by law.

12. You are free to purchase any products recommended by Innate Health for your treatment from a vendor of your choosing, being under no obligation to purchase products from Innate Health directly.

13. You have read and understand Lily Lee's fee schedule and cancellation policy.

Lily Lee T/A Innate Health - Nutritional Therapy Consultation Fee Schedule*

Initial Appointment (75 minutes) - £ 100

Kick Start Plan Appointment (30 Minutes) - £40
Plan Review Appointment 45 minutes - £60
Functional Test Review (45 minutes) - £60

Hours of Business

Normal Innate Clinic working hours are Monday to Thursday 10.00am - 4.00pm. Exceptions to these hours will be included in Whole Practice booking system and email out of office notifications.

Clinic Locations

Innate Health clinic consultations are conducted Face to Face in Hove, via Virtual Clinic using web conferencing and by Telephone (for discovery or review consultations).

Clinic Appointments

Consultation appointments can be scheduled via the website http://www.innateclinic.co.uk or by emailing lily@innateclinic.co.uk

Consultation appointment confirmations will be emailed to you and a reminder sent prior to your appointment. Please note that if you need to cancel or reschedule your consultation 48 hours notice is required to avoid incurring a cancellation fee. Please see below for our Payment and Cancellation Policy

Virtual Clinic Consultations are conducted on video via a web conferencing platform such as Google Meet. Details of how to join your consultation will be sent to you prior to your consultation. You will require access to a computer, tablet or mobile device with a WIFI connection at the time of your consultation. Consultations are deemed to start and finish at your allotted consultation times; please aim to arrive at your Virtual or Face to Face Clinic Consultation promptly. Consultations started late due to late arrival from the client will still end at the pre-agreed end of consultation time.

Clinic Contact

To contact Innate Health please use your Whole Practice online client portal or email lily@innateclinic.co.uk

Clinic Response Times

We aim to respond to client questions and enquiries within two business days, and sooner where possible. Please note that our normal working hours are 10.00am -4.00pm Monday to Thursday and that we are unable to respond on weekends or public holidays. If your query is urgent please mark it as 'urgent' within the email heading.

Payment and Cancellation Policy

Payment in full is required at the time of booking appointments. Please be courteous and provide 48 hours notice for cancellation of appointments. This helps to ensure that we can meet the needs of clients who may be waiting for an appointment. Cancellations made within 48 hours of your appointment time will be charged at the full consultation rate.

Refund Policy

Refunds are entirely at the discretion of Innate Health.

Please review the Innate Health Privacy Policy https://www.innateclinic.co.uk/privacy-policy